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NSW Government to Consider Inclusiveness as Service NSW Reflects on Metaverse Twin


Picture: Victor Dominello

NSW Government Customer Service Minister Victor Dominello has acknowledged the importance of inclusion as the state government continues to make more services available online. He also admitted that this is something the state government has not always considered.

“This inclusion piece is something, I’ll be honest, I really haven’t kept an eye on it for the past two or three years, and realized that in the middle of the pandemic where my mom, for example… she has a son who is a digital minister, but has no idea about digital… so his journey has to be part of our collective journey,” he told the audience at the Future event. NSW Monday.

At the height of the COVID-19 pandemic, the NSW Government introduced a QR code check-in system. Almost a year later, it introduced COVID-19 QR-code check-in cards, claiming it as an alternative check-in method for customers who didn’t have a smartphone or weren’t comfortable with it. with the Service NSW online form.

Read: How Australia’s tech response to COVID-19 is leaving CALD communities behind

Now the inclusion coin, which Dominello says is “absolutely non-negotiable”, is being considered as the state government builds its digital card for seniors on the Service NSW app. Seniors can choose to get a digital card through the app, but they also have the choice of continuing to use their existing physical card.

“There are 1.8 million older people, why should they be left out? They should be front and center…we have already started this journey, seniors can download the seniors map, but we really want to make this a golden experience for them,” he said, noting that a more user-friendly version would be available mid to end of the year.

Other key projects underway for the state government include digitizing the child’s personal health record, or blue book, and making it available through the NSW Health app.

According to the state government, the digital book would not only alert parents of their child’s vaccinations and health checks, but also provide tailored nutritional advice, health and safety information, and access to emergency services and postnatal support.

Dominello also envisions that when children are of school age, parents will be alerted via a digital assistant to register their child for school through the Service NSW app where all the necessary details will automatically populate, and meetings with teachers and classroom visits can take place virtually.

“How can we improve these services, which are already in production, to take into account the metaverse? What does Service NSW look like in the metaverse? How do we prepare for it today, so that it’s ready tomorrow,” Dominello said.

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Dominello added that the government is building a capability that would allow citizens to scan and verify education certificates, such as first aid and high school certificates. It should be commissioned by the end of the year, before there are plans to develop the ecosystem.

“Then when we get to that point, it will be the first time we’ve had a direct pipeline between supply and demand,” Dominello said.

Additionally, the state government wants to make it easier for people with reduced mobility to find parking.

“If you have a disability or mobility issues, do you really go around and around looking for that elusive place for cars like George Costanza thinking you can get lucky all the time, or can -you get all the power from your phone, so you can see in real time where there is a handicap. It will take so much time and pain out of the journey for those who are already going through enough challenges,” Dominello said.

Further details on this parking service will be announced in the coming weeks, Dominello said.


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